We use a few different third party sub-processors to help us provide our services to you. These sub-processors process data that you input into the services, which may include personal data. Here we’ve set out some details on who these sub-processors are and what services they provide to us.
Employment Hero Sub-processors
| Sub-processor | location | Processing activity |
| Abnormal Security | European Union | Scanning of inbound email to identify suspicious activity or threats through APIs by looking at content and metadata |
| Abstract | USA | Geolocation identification services |
| Affinda | Australia | AI powered document processing |
| Amazon Web Services | Australia, Ireland | Cloud hosting, Data storage |
| Appcues | USA | Product marketing tool |
| Asana | USA | Project management |
| Atlassian | Australia | Issue and project tracking |
| Bizible | USA | Analytics |
| Braze | USA | Cloud-based customer engagement services |
| Datadog | USA | Cloud monitoring service |
| Delighted | USA | Customer feedback gathering platform |
| Docusign | USA | e-Signature and contract provisioning |
| Dovetail | Australia | Customer research platform |
| Drift | USA | Online chat |
| Fivetran | USA | ETL (extract, transform, load) |
| FrankieOne | Australia | ID verification, know your business (KYB) and know your customer (KYC) provider |
| FusionAuth | USA | Security and authentication |
| Gearset | United Kingdom | Salesforce DevOps solution and sandbox seeding |
| USA | Analytics, communications, verifications and file storage | |
| Inspectlet | USA | Analytics |
| Langchain | USA | Logging inputs and outputs in Hero AI and other features supported by LLM APIs for performance analytics purposes |
| Lawvu | New Zealand | Legal workspace and project management |
| Loggly | USA | Log management |
| Marketo | USA | Marketing automation software |
| MixMax Inc | USA | Marketing automation |
| MixPanel | USA | Analytics |
| MUX | USA | Tool for recording and storing candidate introduction videos for job applications on Swag Jobs |
| Oktopost | Israel | Social media management and advocacy |
| OpenAI | USA | AI integrations with product features |
| OptInMonster | USA | Marketing automation |
| Outreach | USA | Email marketing and prospective customer relationship management |
| OwnBackup | Australia | Relationship management software backup |
| Pigment | France | Business planning platform |
| Salesforce | Australia | Customer relationship management software |
| Sendgrid | USA | Email delivery service |
| Shaype | Australia | Facilitate bank account opening, scheme and non-scheme payments, KYC checks, PEP/sanction checks, and debit card distribution for Hero Wallet |
| Sisense | USA | Business intelligence software |
| Slack | USA | Business communication platform |
| TalkDesk | USA | Cloud based customer contact centre platform and customer services |
| Trello | USA | Project management |
| Twilio | USA | SMS messaging |
| Vitally | USA | Business intelligence software |
| Weavr | United Kingdom | Cloud-based payment services, and embedded banking and finance solutions |
| Zapier | USA | Web application integration and workflow automation |
| Zendesk | USA | Helpdesk & support services |
| ZoomInfo | USA | Business intelligence |
